Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with 4ourhouse.co.uk. Please read them carefully and print a copy for reference at the time you make an order.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.

Manufacturer’s names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.

These terms and conditions only cover 4ourhouse.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

4ourhouse.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham , West Midlands B10 0HJ, registered in England , No. 3004798.

The contents of this website are variously the copyright of 4ourhouse.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trade marks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

It is not permitted to create any link to or from this web site without prior written consent.

By using this website you agree not to intentionally misuse it. This website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur. Use of this website is governed by English law and you submit to the exclusive jurisdiction of the courts in England .

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

Any person is authorised to view the information, images or texts and all other content posted on the web site. 4ourhouse.co.uk may modify the terms and conditions of use at any time, without prior notice and such modifications shall become effective upon posting on the web site. 4ourhouse.co.uk reserves the right to restrict access to its web site and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the web site.

PROMOTIONAL CODES: Only One discount can be used per order.

It is illegal to sell ‘age restricted’ products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm you (and, if different, the recipient of the product) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.

4ourhouse.co.uk recognises the importance of protecting the privacy of all information provided by users of our web sites and all of our customers.

Your Personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat you Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

We understand that you don't want to be kept waiting for your order. That's why we offer a choice of delivery; Standard and Next Day.

Using Standard Delivery your items will usually arrive within 3 to 5 working days*, providing they are in stock. The charge for Standard Delivery is dependent on your order value. All charge bands are detailed in the table below:

Our charge for using the Next Day Delivery service is fixed at £8.99, regardless of your order value. Provided that your item(s) are in stock they will be delivered the next working day* if ordered before 5pm. Orders placed after this time will be delivered the day after next. To clarify, an order placed after 5pm on Monday would be due to arrive on Wednesday.

Next Day Delivery orders placed after 5pm on Friday or at the weekend will be delivered on the following Tuesday. Please note that delivery days may vary over bank holidays.

All Next Day Delivery orders are delivered by DHL between the hours of 7.30am and 9pm. A signature is required to confirm delivery.

Certain postcodes are excluded from our Next Day Delivery service click here for details

Remember, you can track the progress of your order at any time using our Order Tracking Facility.

*Working days are Monday to Friday and this excludes Public Holidays.

Please note that all prices stated apply to online orders only. Delivery charges for telephone orders may vary.

We are currently unable to offer Next Day Delivery to destinations in Eire. There is one fixed delivery charge for all Eire orders. This is currently £6.99

We use a stock indication system on our website to indicate the likely timescale for dispatch. All timescales and stock levels are intended as a guide.

If you order products with a different status, for example one in stock item and one with an expected delivery of up to 21 days, we will deliver the in stock item immediately and the other item as soon as it is available.

We will ship available items at the time of order and unavailable items separately as they become available. Please note you will pay the delivery charge only once.

In the unlikely event that one of your products is damaged in transit all claims must be in writing. Damaged goods must be retained in case we need to arrange an inspection. In the case of non-delivery, please allow 10 days in case it has been delayed.

There may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible by asking for your invoice number and postcode.

DUE TO THE AUTOMATED PROCESSES WE HAVE AT OUR CENTRAL DISTRIBUTION CENTRE WE REGRET WE CANNOT ACCEPT RETURNS UNLESS THEY HAVE OUR AUTHORISATION CODE FOR RETURNS DISPLAYED ON OUTER PACKAGING FOR RECOGNITION AND PROCESSING PURPOSES.

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from the date on which you received the item(s). We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of the goods at our Receiving Department. For Quality Reasons we have to inspect the items you have returned, not least to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the goods returned, we will refund you any money paid for the product, less the return carriage fee, which will normally equate to the outbound carriage charge. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.

We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will contact you by the fastest possible means.

We cannot cancel your purchase when:

• There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
• the seal has been broken
• The goods were a special order to your specification.

To inform us of Unwanted goods/Items you have ordered in error - Click Here

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair.

We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.

We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.

PLEASE BE SURE TO ENTER BRIEF DETAILS OF THE FAULT WITH YOUR PRODUCT IN THE COMMENTS BOX.

Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-

• In otherwise “as new“ condition
• Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.

If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Should you wish to report a Faulty Item - Click Here

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.

We will then allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund. Please ensure that your product(s) are accompanied by the original delivery note.

You may wish to order your replacement item on line, or by calling our Sales Team.

Should you wish to report a Damaged Item - Click Here

Our Quality System ensures we check that items sent out match the order placed. Sometimes errors can occur. We apologise if we have mistakenly sent you a product which does not match the details on your agreed order.

We will of course send you a returns pack to enable you to return the items to us. Please help us to take corrective action by selecting one of the following reasons to insert in the comment box.

1. The item supplied does not match the item described on the Invoice.
2. The Product Supplied does not match the details shown on the Web Site.
3. The Part Supplied does not fit the Model I ordered the item for.
4. I ordered this part on the telephone and it seems my requirements were misunderstood.

PLEASE BE SURE TO ENTER BRIEF DETAILS FROM THE REASONS ABOVE IN THE COMMENTS BOX.

Should you wish to report a Wrong Item - Click Here

We recognise the importance of security regarding credit card information you send us over the Internet.

We take all the necessary precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card numbers) is encrypted and transmitted to us securely.

You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details) – no other page will transmit information about you.

In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

Be rest assured that we take all the necessary steps to ensure shopping with us is safe.

At 4Admiral.co.uk we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

In order to help safeguard unauthorised use of your credit or debit card we check the security code located above the magnetic strip on the back of your card and also the address provided on the order with the address set against the card.

At the point in the order process where you enter your card details our e-commerce system will request confirmation that the details provided are correct as explained in the sections above.

Most banks now include the Verified by Visa and MasterCard® SecureCode™ virtual ‘card present’ environment. These are additional security systems which may appear as part of the final stages of the ordering phase.

Should your bank use one of the above systems you will be prompted to enter a password or code in order to proceed. The web page which prompts for this information is provided by your bank where you use a Visa or Mastercard® credit or debit card. The information transmitted from this page is between you and your bank and is in no way used or processed by us. As soon as the card/password is verified you will be returned to our web site to complete your order.

At the point at which this page displays, one of two things will happen. You will be prompted to enrol in the respective cards scheme, where you have not already done so (you will be prompted to create a password or code as part of the enrolment process), alternatively you will be prompted for your password if already enrolled.

Customers can contact or visit their banks website for more information and to enrol independently of this or any other web site.

Every time you pay online at participating retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.

For more information regarding MasterCard®SecureCode™ click on the image below

Protection from fraudulent transactions and the costs associated with it is provided to retailers and customers get the reassurance they need to spend with confidence.

*Please note that if you choose to order via any method other than via this web site then prices shown on this web site may differ to prices quoted and/or charged.

4ourhouse.co.uk takes your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to 4ourhouse.co.uk and to Connect Distribution Services Limited, company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ. This policy outlines the data we collect from our visitors and how we use it.

When you place an order with 4ourhouse.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number and expiry date and your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

We use "cookies," a piece of data stored on your computers hard drive which contains information about you. If you reject the cookies, (settings in your web browser), you may be limiting your use of some areas of the site. Our cookies hold the following information:

• A unique identification number in order to keep track of your order
• A unique Order Reference Number to help identify the order as a whole

The information within the cookie is securely encrypted and can only be understood by our web site. Cookies store information only for as long as you are viewing the website.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to maintain guarantee records and to provide after-sales service.
2. To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and
3. To comply with legal requirements

The information within the cookie is securely encrypted and can only be understood by our web site. Cookies store information only for as long as you are viewing the website.